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  Contact Center for a Euopean E-business Platform

The Situation

Our customer (the company) is a new unique sales platform bringing together supply and demand of promotional products company trying to realize its following goals in both increased sales and cost savings. Also they are eager to develop Chinese market, recruit more Chinese supplier members and help Chinese members succeed in oversea markets.

The Solution

During 2007-2008, the company partnered with Devott Service to outsource their non-core business, including information management/database services, marketing, customer services and web services, etc.

Information Management Solution

After getting the information of the target clients and customers, we pack up the information of clients and products, ending up with a precise and comprehensive database. It does a great help of marketing and customer services. Our services include:

1. Design and establish a new database
2. Input the information in the existing database through data entry and capturing data from the images.
3. Collect new market and customer data via various information channels, esp. Internet
4. Data updating and existing Database Maintain

Marketing Solution

1. Telemarketing
   1. Membership Inviting
   2. Lead Generation
   3. Database Information Check-up and Clean-up
   4. Market Research
   5. Event Registration
   6. Product Announcement
   7. Appointment Setting
2. Input the information in the existing database through data entry and capturing data from the images.
3. Collect new market and customer data via various information channels, esp. Internet
4. Data updating and existing Database Maintain

Parts of data we collect and provide:

1. Website
2. Manufacturer
3. Model
4. Color
5. Megapixels
6. Memory
7. Screen Size
8. Giveaway
9. Price

The Result

Both our customer and the end client are very pleased with our research solutions and suggestions. We consistently provide highly accurate and on time delivery. With the support of online translator, besides English and Chinese, we also can get data in French, German and other languages searched, saving time and resources of our customer to find other local providers. We have expanded our research team and prepared detailed instruction for training. Now, our customer also has showed interests in our other services. That’s exactly what we want to achieve, not only bringing added-values to customers but also establishing long-term relationship with them.

Contact us with your Online Data Research & Data Entry requirements and we will get back to you within one business day.