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  Chinese Contact Center

In recent years, call center has been developed quickly in China. But the number of call centers with English business communication ability is very limited for multinational and foreign companies seeking call center for their customer care, B2B or B2C call center campaigns in China. With rich English business experience, Devott Service can fully understand your requirement, provide suitable suggestions and solutions, keep thorough communication and offer English reports to satisfy all your contact center needs in China.

Devott Service provides Chinese (Mandarin and Cantonese), Japanese and Korean language customer care, telemarketing, technical support and other contact center related service across various communication channels including voice, email, fax, short message, and live chat.

Inbound Services

Customer Care

As the saying goes, it is much economical to retain a satisfied customer than to attract a new one. Your customers will appreciate that your company has provided them with customer care service with pleasant and professional service. Devott Service provides presales consulting, customer service, retailer information query and other help desk services.

Complaint Handling

With the fiercer competition in the market, how you handle customer complaint, suggestion, and then improve products or service become key points of competition. Call center is a great way to help enterprise to retain old customers and attract new customers. Devott Service could log the complaint information, transfer it to corresponding department, make return calls to ensure problem solved.

Technical Support

It is critical that organizations use quality cost-effective support services to assist their customers, agents, partners, and consultants. With the limitation of internal resources, technical support can be a budgeting headache. Outsourcing basic technical support to a call center can be a cost effective choice. Through a short period training, the call center representatives can help customers solve the technical problem over the phone. Experienced project manager of Devott Service can draw up specific training instruction by using customers’ introduction materials to train our representatives. Our representative can provide technical query, question answering and problem solving. If needed, the representative can contact the technical staff to provide support service or onsite services.

Order Taking

Our representative can take care of products consulting and order taking. Additionally, our staff is well trained for up-selling and cross sell during the process.

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Outbound Services

Return Visit Calling

Keeping communication with customers to know their satisfaction, opinion on products would be very necessary for enterprise to improve. Devott Service can provide after-sales survey, customer satisfaction survey and new products promotion.

Lead Generation

Lead Generation refers to the creation or generation of prospective consumer interest or inquiry into your products or services. Devott Service experts have skills to build meaningful relationships with qualified leads and achieve fruitful results. We provide B2B and B2C lead generation with online, e-mail and article marketing support.

Telemarketing

Telemarketing is the most interactive marketing medium available and much more cost-effective than hiring sales people. Devott Service provide you products or service selling, order taking and modifying.

Market Research/Surveys/Polling

The data from market research can provide first-hand information for products positioning, target customers, pricing and best location. Devott Service provide customer information survey, product price, function survey and satisfaction survey.

Data Cleansing

Inaccurate information may waste your time and miss business opportunity. It’s important for enterprise to have a clean and updated database. Devott Service provides data cleansing to modify wrong information and add missing information.

Multichannel Communication Support

1. We assist the business by various communication channels including the following:
2. E-mail: E-mail order fulfillment, Newsletter alerting, E-mail inquiry…
3. Live Chat: Having a live chat support option is an effective way for customers to get answer immediately, saving time to making phone calls or waiting for E-mail answering.
4. Short Message: We also provide short message service for saving the trouble of remembering lots of information when your customers are outside.

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Contact us with your outsourcing requirements and we will get back to you within one business day.